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sears parts direct reviews

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Reviews (614) 251-6220. I sure appreciated being able to find a part and do business at 10:00pm on a week night. The 800# doesn't work and their chat will only tell you they're very busy trying to catch up on back orders. Return delivered 8/4, as of today 8/18, no refund. Ordered part for Kenmore Elite dishwasher from sears parts direct website at the sears store .Gave associate model number ,and serial number off the unit..Part is ordered by associate from sears parts direct,based off of there online diagrams and part numbers.Part arrives at my home ,completely different part arrives .CALL sears … They will never see my business again. Read real customer ratings and reviews or write your own. Sears Parts Direct is your one-stop shop for any repair parts you might need for appliances, auto, electronics, home and garden and just about anything else that you can think of. We may earn money from affiliate links. Started posting bad reviews and got an email from them saying I would have my refund within 3 business days. Instead, immediately after ordering, they gave me a ship date that was 3 weeks out. I like the fact that your part will be a guaranteed fit as this is a Sears Parts Direct assurance. At least that is what I think she said. Today is September 22. and they still sent me the wrong part. I placed one of the orders through live chat and they assured me they had the right part ( i even took pictures!) Do NOT waste your time or money buying from this place! This is worst experience i ever had ordering a simple cable. Don't do it... the live chat gives you the impression they are super helpful, but once you place the order. I called back to cancel, cancellation confirmed by a representative, No refund and 2 weeks later, the wrong item was shipped to me. Department Stores. Congratulations on a job well done! I will never buy parts or power tools from sears... ever. All content is posted anonymously by employees working at Sears PartsDirect. Consumers complaining about Sears PartsDirect most frequently mention customer service, business days and credit card problems. To find more information about reviews and trust on please visit. No wonder this company went bankrupt. Sears PartsDirect has the worst customer service of any online company. Sears Parts Direct Corporate Office & Headquarters P.O. Sears Parts Direct. We use cookies for analytics, personalization, and ads. I got a heavily accented Hispanic lady who could no tell me when I might get the parts if at all. This is the WORST customer service I have ever experienced. For the last 21 days, the on-line status has shown "in process". I expressed my frustration and asked how they can be so unethical and she hung up on me. Sears is history, done, kaput. I ordered an oven sensor for my kenmore range, order number w789436 . Doubt that i get my money back. Their website is great, but they lie about "in stock" items. Received 2 of the 3 items. I ordered the wrong part for an older Sears Kenmore refrigerator and needed to return it. The part looked similar but not exactly the same, and did not have all of the same connectors. I had scheduled a repairman, not with Sears, and he verified the part wouldn't work by calling them. Consumer complaints and reviews about Sears Parts Direct: glmouras Send email : Apr 8, 2020 Back Order. Wow, what a mistake! Business Profile. 257 reviews of Sears Parts Direct "Convenient website with lots of help for those who threw out the manual for their stove years ago. Poor Customer relations. They list parts on their website as being 'In-Stock' yet are not at all in stock. You’re running a bogus site….spd is one of the worst online parts suppliers. 2020 Then, when questioned about it, they blocked me from seeing my order history. So grateful! (w882574). We called Sears, a tech came out, To SELL Parts … Original review: Nov. 23, 2020. I waited a few weeks and after 5 weeks I finally called to sit on hold for 40 minutes to get a refund to which they won't refund the expedited shipping costs... Placed an order for a lawn tractor part that their site said was in stock on 6/13/20. Sears may not be in business for another 10 years, let alone another 100. Ordered parts for a craftsman chainsaw on 9-23-14. See reviews, photos, directions, phone numbers and more for Sears Parts Direct locations in Dallas, TX. On Feb. 27,2020 I ordered 2 grease filters for my sears range hood, delivery date was supposed to be April 15th. The backordered part was never given an expected delivery date. Sears PartsDirect ranks 35th among Appliance Parts … She said that would refund parts cost but not the shipping? I was able to provide the model number, serial number and part number, which I'm sure helped expedite the process. Talked to a representative, I specifically identified the item that I needed, representative ordered the wrong item for me. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! The same day shipping is a great plus because you know that your item is on its way right after you order it. It should be noted that these hours are limited to normal business hours, so make sure you plan accordingly. After 2 months gone, no over for Thanksgiving and not one care about the fact they cant be trusted to give real answers. Sears PartsDirect serves businesses that need repair parts frequently, including parts distributors, repair providers, property management, and more. In August we had our Sears Refrigerator stop cooling, then freezer also went. Website. Learn how to stay safe during COVID-19 in our new guide: I do not recommend ordering anything from, Awful. Find 6 listings related to Sears Parts Direct in Dallas on Read customer reviews about Sears PartsDirect here on US-Reviews and see what previous clients had to say. Title say it all. Glassdoor gives you an inside look at what it's like to work at Sears PartsDirect, including salaries, reviews, office photos, and more. When they sent me a refund it was $13.00 less than they charged me. Impossible to get a straight answer, two weeks later I'm still waiting for the return label and half the order still says in process, but hey they cant cancel it. Ordered a very common water valve for my refrigerator and an ice maker assembly. This is the Sears PartsDirect company profile. Recently contacted Sears to get a very difficult part to acquire. We carry millions of appliance parts, snow blower, lawn & garden replacement parts, water filters and more. Called for a return label. Share your voice on before I hung up. Stay away from the site, don't trust them, look anyplace else, and stop giving them money for such sad service. Get directions, reviews and information for Sears Parts Direct in Columbus, OH. I recommend buying from the company making the tool not from sears, they are just a POOR middleman. Of 88 ratings posted on 3 verified review sites, Sears Parts Direct has an average rating of 3.33 stars. Since 1995, Sears PartsDirect … Inexpensive parts … And when I said that they have the part listing on the website with nice green letters saying In Stock, knowing that's not correct, they said they would take make feedback. I bought it here because I trust the name. Location. After two months of "status incomplete", I called them and asked for a status. We want to bring consumers together with transparent companies who are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. We’re in this together! Ten weeks ago I paid for my less than 2 year old fridge to be fixed. All rights reserved. Including that the "website is being upgraded". I had not had a chance to order the correct part yet OR send back the wrong part when, a couple of days later, the correct part came FedEx! Within 10 minutes, the part was located, purchased and it arrived at my home 4 days later, the time I was told it would take. I ordered over a dozen items that all showed as being in stock. We’re in this together! No cold food or drinks from my kitchen, all had to be bought daily! A couple days later, I receive an email stating the items are no longer available and my order has been cancelled and refunded. Get reviews, hours, directions, coupons and more for Sears Parts Direct at 3100 SW College Rd Ste 300, Ocala, FL 34474. She gave me a bunch of BS excuses that others have also mentioned on here. Ordered two parts for my Kenmore Range Hood in early March. Sears Parts Direct 533 N Nelson Rd Columbus OH 43219. when will it ship? Their business model appears to be: list everything as in stock and when a customer orders the item, order it and ship once received. I ordered an in-stock part on September 1. Searspartsdirect sold me a part that they said was in stock, only to find out they don’t have the part and it’s discontinued! Called two more times, was told the same thing and never received a call back. Original order of refrigerator placed 8/3/2020, with estimate of delivery Sept. 16. I called their customer support line and asked to speak to a supervisor. A week later, the status of the part changed to "ordered" with a note that it was on order from their supplier. Their website is great, but they lie about “in stock” items. Gain trust and grow your business with customer reviews. It took me almost 2 months to get the parts I needed, the same delay happened for both of my orders. Months of waiting to get a "backordered" email 7/28. Sears parts direct website says that they will respond to emails in 15 minutes I sent them 4 emails in October and I'm still waiting for a response to my emails. Within a minute or so, a chat window appeared on the website and a real individual began helping me locate the part. On 7/3/11 I ordered parts online thru Sears Parts Direct, and marked the box to have the parts shipped to a P O Box. No matter where you bought it, Sears Parts Direct has the right parts. The recorded directions were short and simple. After sending the wrong part when they were even given the correct part number, it took three attempts to get the wrong item returned and credited to my account. Customers Beware. I ordered a refrigerator defrost times about 3 months ago it's still in back order, the estimate the website gives you it's absolute bs. We are independently owned and the opinions are ours. Sears uses an off shore "customer service" group to answer phone calls. 960 Schillinger Rd S STE 1. ALL SUMMER! She returned to the phone and said they do not have the part and hung up on me. I don't think Sears ever intends to ship the part. My call was answered immediately by an efficient young man who helped me fim=nd my model number and helped me order the correct drawer. How do i run a code check on a whirlpool washer that is only 5 yr old. Sears PartsDirect ranks 35th among Appliance Parts sites. Box 9009 Mobile AL 36691-0009 Sears Parts Direct corporate phone number: 1 (800) 252-1698 Average Rating and Total Reviews 2 product ratings 2 product ratings - Bosch 00480317 Dishwasher Heating Element Genuine OEM part They did refund the other 2 parts tho... but I'm still receiving backorder emails about these CANCELLED and REFUNDED parts. Finally cancelled my order now theyre telling me maybe 30 days to get it cancelled. Sears gets its power tools made from other companies. It is now November. Called Customer service on the 15th, they confirmed delivery for the 16th. Not only is their service non-existent, they have no integrity and do not keep their word. Sears, Roebuck and Co., Sears Holdings Management Corporation. Ordered the part in April, still didn't have it a month later and when I called, they said they would have to call me back. Never did. Call Now. Even if website show part in Stock' it does not mean Search have it. I had a burner knob get melted and need to replace it to put the … I then politely asked to speak with a supervisor. … Claim your listing for free to respond to reviews, update your profile and manage your listing. All I wanted to do was cancel the order that Sears said was already cancelled. I asked for a refund. Menu & Reservations Make Reservations . Perhaps Sears took the feedback to heart and have upped their game. TEN WEEKS! Learn how to stay safe during COVID-19 in our new guide: 256 reviews for Sears PartsDirect, rated 1.00 stars. This company is a complete scam. Going on over 2 months for a part that's had 7 shipping delays and never once did Sears try to do something to fix or offset the lack of service. Tip for consumers: A tip IS NOT TO USE THIS WEBSITE PERIOD. Parts were back ordered and now it's twn weeks my family has not had a fridge, My family has spent thousands, The bad mistake of purchasing a Kenmore fridfge whas cost me so much money, time and stress! They also had the correct part in stock. 1 week later, they moved my order to "backlogged" and no longer provide an ETA. I was pleasantly surprised. Then, when questioned about it, they blocked me from seeing my order history. Don't bother, you'll never receive your order. While I can indeed find almost any part I need on parts direct, I will not order through it unless absolutely necessary. Let's hope the second order was advised correctly. Do NOT order from here! This is a Follow Up to A Sears Review I… This is a Follow Up to A Sears Review I did back in August. I placed two separate orders and they were both ridiculous wait times. He then connected connected me with a young lady in the returns department who, within a few minutes, facilitated an easy return process. My riding mower is very hard to push when it's in neutral. Just for fun today I get an e mail. I called the Sears Parts Direct at 10:00pm on a Wednesday night, looking for a part my repair man couldn't find and said was discontinued. I ordered the part a month ago, they backordered it, I found it somewhere else and canceled the order, and now they've held onto my money for almost a month. It has been a long time since I've had such a short, effective phone contact with a company. Their Customer Service phone line is a joke. The site said the part was no longer available and gave me the equivalent part. I found this out when I printed my invoice sent thru my email. Buy elsewhere. Worst company to work with, never purchase sears again! Sears PartsDirect has a consumer rating of 1.28 stars from 116 reviews indicating that most customers are generally dissatisfied with their purchases. 1,077 reviews from Sears Holdings Corporation employees about Sears Holdings Corporation culture, salaries, benefits, work-life balance, management, job security, and more. There is no way to cancel this order... so now i have to either wait indefinite amount of time, or risk buying elsewhere and not knowing if I will ever get my refund. And these people have the AUDACITY to tell me that my part is going to take about another month to be here and offer me a free in-home consultation for home improvement. Their enormous inventory means that you will be able to find just about every part that you need. Show More Rate. Never got any email updates had to call them 6 times. Save my name, email, and website in this browser for the next time I comment. Very poor customer service! I ordered a part in April and in July I'm still waiting. Costumer support doesn't make it any better either, I don't want to be mean but it's so hard and FRUSTRATING to understand their costumer support and you'll be going in circles trying to make this dude that lives across the globe that you just want a update on your part.

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